Design House

Job Openings

Job Openings

 

Human Resources Manager

Job Purpose:

Our HR Manager maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. They oversee all areas of HR including employee relations, recruitment, retention, training and development, HR program administration, performance management, workforce planning, compensation, benefit administration and payroll

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

  • Act as a business partner by learning the business and understanding how HR can positively affect the bottom line

  • Serve as counsel to managers for HR issues, performance issues, terminations, promotions, position creation, job content, job description, and offer process.

  • Manage all aspects of employee benefits, including benefit program recommendation and obtaining and evaluating benefit contract bids

  • Manage talent management function including effective recruitment, selection, testing, and on-boarding

  • Manage all aspects of employee relations, addressing and resolving employee concerns by investigating issues discretely, evaluating the situation and, providing advice, guidance and leadership

  • Manage employee development programs including needs assessment, training development and delivery

  • Maintain positive employee relations that promote satisfaction, retention and high employee engagement

  • Administer employee communications regarding benefits programs, such as insurance, 401K, paid time off, bonus pay, and special employer sponsored activities

  • Administer the organization’s employee retirement plans, worker’s compensation, disability pay, unemployment pay, and other benefits

  • Assist in analyzing compensation and benefit packages to ensure competitiveness

  • Payroll processing and administration

  • Manage HR Administrator and provide training

  • Assist in managing China office HR functions

Qualifications:

  • Bachelor's degree in Human Resources or equivalent.

  • PHR/SPHR designation preferred

  • 5+ years related experience in a progressive HR Manager role with a generalist background.

  • Experience in leading an organization through dynamic change.

  • History of involvement in process improvement, change management, or other impactful initiatives.

  • Hands on manager with unique skills, drive, enthusiasm and a high degree of integrity

  • Demonstrated ability to work effectively with highly diverse personalities across the entire organization and styles

  • Ability to effectively identify and resolve problems with a group or individual in a timely manner and proactively develop alternative solutions

  • Demonstrated expertise on all regulatory environment and compliance requirements

 

Return to Top
Project Sales Manager

Job Purpose:

The Project Sales Manager will drive new and existing business development within the multifamily, hospitality, and senior living channels. The focus will be on new construction & renovation business with the primary objective of driving business through distribution. The right individual will balance closing immediate sales with driving specifications to convert long-term project sales. Candidate should reside in a growing market with access to a large airport.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other related duties and responsibilities

  • Develop multifamily business within the United States

  • Target and close new business development opportunities

  • Drive new construction & renovation project sales nationwide

  • Drive hospitality sales nationwide

  • Manage existing accounts & grow their business

  • Work with Channel Marketing Manager & Sales teams to help support new sales initiative

  • Understand the benefits and challenges of a sourcing organization and grow sales significantly, but scalably

  • Call on interior designers to secure specifications

  • Manage leads and customer information using Salesforce.com

  • Build distribution relationships to drive hospitality & project renovations

  • Deliver sales target annually

Qualifications:

  • Bachelor’s Degree

  • Five to seven years Sales experience

  • Excellent written and verbal communication skills

  • Strong organizational and time management skills

  • Proficiency with MS Office specifically Excel      

  • High level of self structure

  • Ability to close high-value projects

Return to Top
Customer Service Representative II

Job Purpose:

The Customer Service Representative II is responsible for taking customer calls and orders, providing order confirmations, processing customer orders and other projects as assigned. Must address customer issues and ensure effective handling of customer requests.  Provide feedback to the company to improve efficiency and customer service.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

  • Provide accurate information and order taking, exceeding customer expectations for service/support

  • Respond to inbound customer calls in a professional manner and address customer issues

  • Research and resolve a wide variety of customer questions/issues

  • Offer solutions and problem-solving alternatives to satisfy customer concerns

  • Provide customers timely and accurate information reflecting a positive and customer oriented image of the organization

  • Maintain a courteous and pleasant demeanor while speaking with external and internal customers

  • Work closely with the Accounting team to resolve disputed credit items

  • Accurately process customer orders, changes, and returns

  • Communicate promotions to customers on an ad-hoc basis

  • Run order reports to ensure customer orders meet service requirements

  • Send order acknowledgments

  • Assist with mailings

  • Train teammates and innovate new processes

Qualifications:

  • High school diploma and some post-secondary education or equivalent combination of experience and education

  • Effective time management and organizational skills

  • Ability to handle multiple priorities

  • 1-3 years customer service experience in a high-volume telephone contact environment with resolution of complaints or inquiries

  • Excellent interpersonal and communication skills

  • Proficiency with MS Office products

  • Attention to detail and the ability to work in a fast-paced environment

  • Must have initiative, judgment, tact, and diplomacy in dealing with internal and external customers

  • Able to handle confidential and proprietary information.

  • Be self-motivated, enthusiastic, have a positive attitude, and be a team player

  • ERP experience preferably in Apprise system a plus

  • SharePoint experience

  • Technologically proficiency

  • EDI experience preferred

Return to Top
top