Design House

Job Openings

Job Openings

 

Estimator

As the Project Estimator/Pricing Analyst, this associate will be liaison between key customers and the internal Design House teams.  From providing job takeoffs to managing quotes, the Project Estimator/Pricing Analyst will be charged with driving margin growth across multiple sales channels. He/she will be interacting with distributors and contractors, as well as implementing internal systems to ensure quotes are being properly tracked. 

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

  • Review proposal specifications and construction drawings to determine the scope of the project
  • Validate quote worksheets through verbal and written correspondence, engineering verification, and research
  • Upload plan designs into estimating software (Planswift) to prepare estimates and provide take-offs for proposals
  • Provide product pricing for projects and to multiple pricing layers including:  distributors, subcontractors, general contractors and interior designers
  • Manage tasks and pricing quotes through Salesforce.com
  • Monitor competition and industry standards; identify trends and effect on pricing strategies
  • Compile bid packages; present proposals to customers in a consistent format
  • Maintain proposal databases and quote log
  • Maintain back-up for estimate figures, including prices from suppliers through direct contact, sales brochures and price lists

Qualifications:

  • Two or four year degree or equivalent combination of training and experience
  • Two years' experience in construction or related estimating
  • Able to read, understand and interpret blueprints, manufacturer’s data sheets, fabrication diagrams and assembly drawings, schematics
  • Buying/purchasing experience in or for the electronics distribution industry
  • Proficient in Microsoft programs
  • Must demonstrate initiative, judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and proprietary information
  • Self-motivation, enthusiasm, a positive attitude, and perform as a team player
  • Planswift and Salesforce.com knowledge are a plus
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Customer Service Representative II

The Customer Service Representative II is responsible for taking customer calls and orders, providing order confirmations, processing customer orders and other projects as assigned. Must address customer issues and ensure effective handling of customer requests.  Provide feedback to the company to improve efficiency and customer service. 

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

  • Provide accurate information and order taking, exceeding customer expectations for service/support
  • Respond to inbound customer calls in a professional manner and address customer issues
  • Research and resolve a wide variety of customer questions/issues
  • Offer solutions and problem-solving alternatives to satisfy customer concerns
  • Provide customers timely and accurate information reflecting a positive and customer oriented image of the organization
  • Maintain a courteous and pleasant demeanor while speaking with external and internal customers
  • Work closely with the Accounting team to resolve disputed credit items
  • Accurately process customer orders, changes, and returns
  • Communicate promotions to customers on an ad-hoc basis
  • Run order reports to ensure customer orders meet service requirements
  • Send order acknowledgments
  • Assist with mailings
  • Train teammates and innovate new processes

Qualifications:

  • High school diploma and some post-secondary education or equivalent combination of experience and education
  • Effective time management and organizational skills
  • Ability to handle multiple priorities
  • One to three years' customer service experience in a high-volume telephone contact environment with resolution of complaints or inquiries
  • Excellent interpersonal and communication skills
  • Proficiency with MS Office products 
  • Attention to detail and the ability to work in a fast-paced environment
  • Must have initiative, judgment, tact, and diplomacy in dealing with internal and external customers
  • Able to handle confidential and proprietary information.
  • Be self-motivated, enthusiastic, have a positive attitude, and be a team player
  • ERP experience preferably in Apprise system a plus
  • SharePoint experience
  • Technologically proficiency
  • EDI experience preferred
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Digital Marketing Content Specialist

Design House seeks a Digital Marketing Content Specialist to support our E-Commerce accounts across all product lines. The Digital Marketing Content Specialist will work with the Digital Marketing Manager to increase visibility, awareness, and subsequently sales of Design House’s products by creating and distributing effective content for products on E-Commerce sites as well as Design House’s websites.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary. 

  • Work with various stake holders (Product Managers, Marketing, Sales, and Outside vendors) to develop content
  • Owns digital content database
  • Loads new products on to third-party portals
  • Assists in creative idea generation
  • Create, test, and implement digital content across multiple platforms, including E-Commerce sites, email, and social media that drives sales and customer engagement and retention
  • Regularly maintains digital channels by adding new products, auditing and editing current products
  • Manages E-Commerce customer portals
  • Photograph products and work in Photoshop as required
  • Performs other duties as required

Qualifications:

  • Bachelor’s Degree
  • High degree of organization and attention to detail
  • One to five years’ experience in content creation or database management
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
  • Basic knowledge of product photography and videography are a plus
  • Basic knowledge of Adobe Creative Cloud (InDesign, Photoshop, Illustrator) are a plus
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