Design House

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Job Openings

Job Openings

 

Product Manager Hardware & Bath Hardware

Design House is a fast-growing organization that offers a large portfolio of quality, affordable home décor products supplying: independent dealers, home centers, hardware retailers, specialty stores, distributors, maintenance and repair operators and companies serving the single-family and multi-unit housing industries.  The organization boasts a dynamic, fun, fast paced work environment.

Job Purpose:

This position is responsible for all areas of Product Management, to include: Identification of product trends, competitive analysis, customer feedback, SKU rationalization, new product development and inventory planning. In addition, this position will manage complimentary product lines, responsible for communicating the product vision, and working closely with overseas manufacturers during development of products.  The Product Manager will work to ensure their product supports the company’s overall strategy and goals.

Essential duties and responsibilities:

 

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

  • Identify market trends via documented retail analysis, trade shows attendance, customer visits and international travel to suppliers.
  • Interface with every functional area of the company, (internal and external), involved in bringing our product lines to market: Supply Chain Management, Purchasing, Suppliers, Quality, Marketing, Sales
  • Establish and distribute a complete competitive analysis of the top 5 competitors for each product category; including: strengths, weaknesses, opportunities, threats and estimated annual volume
  • Ensure complete product line offerings for Hardware and Bath Hardware to maximize Design House market presence within all channels of distribution
  • Manage and prepare product line additions to meet key customer needs with Regional Sales Managers
  • Oversee and manage new order codes, UPC’s for all new and revised products. 
  • Responsible for product set-up (system pricing, cubes, weights, dimensions, pack quantity, etc.) and maintenance for all elements of product information within company systems for order entry
  • Work in harmony with sales team in developing, creating, supporting and participating in customer specific sales plans to maximize Design House positioning with targeted growth retailers
  • Communicate with sales force related to product enhancements, changes and alterations that impact the product line
  • Conduct in-depth annual competitive analysis, product value added analysis, followed up with reporting and presentation at regular Sales Meetings
  • Work closely with the Marketing and Executive teams for necessary IP and Trademark investigations through legal counsel
  • Direct and support development of various marketing materials, including product catalogs, new trade literature, etc.
  • Support customer requirements for shows and/or store event support

Qualifications:

  • Undergraduate degree (B.S. or B.A.), preferably in Business, Engineering or Marketing
  • 3-5 years product management experience.  Experience in consumer durable products is highly desirable
  • Demonstrated success in executing and launching successful products
  • Advanced computer skills in business based applications including Windows Office Suite
  • Must be able to work well both independently and as part of a cross-functional team, including high multi-tasking capabilities
  • Ability to prioritize and execute multiple projects with limited supervision to meet or exceed deadlines
  • Excellent interpersonal and communication skills
  • Must demonstrate initiative, judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and proprietary information
  • Self-motivated, enthusiastic, and has a positive attitude
  • Strong, practical, broad-based product management experience in consumer durable product line(s). 
  • Fundamental understanding of market research techniques and projects
  • Ability to plan, execute, and communicate market research projects as assigned
  • Experience with consumer-packaged goods
  • Experience with Trade or Consumer promotional products, events, or merchandising
  • Experience with team-oriented product development 

Physical demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.  The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee is exposed to the office and warehouse conditions prevalent at the time in terms of temperature/weather.  The noise level in the work environment is usually minimal.

Please send cover letter and resume to: 

Gabriela Oberlander 
goberlander@todaysdesignhouse.com
5205 W. Donges Bay Rd. 
Mequon, WI 53092

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Accounts Receivable Specialist

Design House is a fast-growing organization that offers a large portfolio of quality, affordable home décor products supplying: independent dealers, home centers, hardware retailers, specialty stores, distributors, maintenance and repair operators and companies serving the single-family and multi-unit housing industries.  The organization boasts a dynamic, fun, fast paced work environment.

 

Job Purpose:

Accounts Receivable Specialist responsibilities include payment application, customer communications, account adjustments, small balance write offs, customer reconciliations, and credit memo processing. They process all incoming payments, place collection calls, correspond to customer needs, and maintain accounts in a fast paced, goal oriented Accounting Department.

 

Essential duties and responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

  • Monitor and maintain assigned accounts to reduce delinquency, collection issues, client discrepancies, and short payments
  • Payment applications to customer accounts
  • Research and establish credit for new and existing customers
  • Manage lien rights on contractor business
  • Establish effective and cooperative working relationships with customers and the sales department
  • Provide reports and information needed by Sales Department in a timely manner
  • Maintain customer accounts by applying payments received, processing refunds, and completing account adjustments
  • Enlist the efforts of the sales and/or senior management to accelerate the collection process when necessary
  • Create monthly reports
  • Meet defined department goals and activity metrics

Qualifications:

  • 3-5 years high volume corporate accounts receivable experience
  • Experience in billing and collections procedures
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Strong computer skills in Microsoft Office, especially in Microsoft Excel
  • Effective written and verbal communication abilities
  • Able to prioritize and manage multiple responsibilities

Physical demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.  The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment:  

While performing the duties of this job, the employee is exposed to the office and warehouse conditions prevalent at the time in terms of temperature/weather.  The noise level in the work environment is usually minimal.

Please send cover letter and resume to: 

Gabriela Oberlander 
goberlander@todaysdesignhouse.com
5205 W. Donges Bay Rd. 
Mequon, WI 53092

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Customer Service Representative II

Job Purpose:   

The Customer Service Representative II is responsible for taking customer calls and orders, providing order confirmations, processing customer orders and other projects as assigned. Must address customer issues and ensure effective handling of customer requests.  Provide feedback to the company to improve efficiency and customer service. 

Essential duties and responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

  • Provide accurate information and order taking, exceeding customer expectations for service/support
  • Respond to inbound customer calls in a professional manner and address customer issues
  • Research and resolve a wide variety of customer questions/issues
  • Offer solutions and problem-solving alternatives to satisfy customer concerns
  • Provide customers timely and accurate information reflecting a positive and customer oriented image of the organization
  • Maintain a courteous and pleasant demeanor while speaking with external and internal customers
  • Work closely with the Accounting team to resolve disputed credit items
  • Accurately process customer orders, changes, and returns
  • Communicate promotions to customers on an ad-hoc basis
  • Run order reports to ensure customer orders meet service requirements
  • Send order acknowledgments
  • Assist with mailings
  • Train teammates and innovate new processes

Qualifications:

  • High school diploma and some post secondary education or equivalent combination of experience and education
  • Effective time management and organizational skills
  • Ability to handle multiple priorities
  • 1-3 years customer service experience in a high-volume telephone contact environment with resolution of complaints or inquiries
  • Excellent interpersonal and communication skills
  • Proficiency with MS Office products
  • Attention to detail and the ability to work in a fast-paced environment
  • Must have initiative, judgment, tact, and diplomacy in dealing with internal and external customers
  • Able to handle confidential and proprietary information.
  • Be self-motivated, enthusiastic, have a positive attitude, and be a team player
  • ERP experience preferably in Apprise system a plus
  • SharePoint experience
  • Technologically proficiency
  • EDI experience preferred
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Director of Global Operations

The Director of Global Operations is the executive at Design House for all Supply Chain, Purchasing, Quality and Warehouse Operations.  This leader drives operational excellence through ensuring quality, delivery, and competitive pricing to support our sales efforts.  From leading operations at our 165,000 ft² warehouse in Mequon, WI to leading our China-based Sourcing team, this individual leads all supply chain related activities for Design House.

Essential duties and responsibilities:

  • Manage supply chain to ensure product availability and deliver product GMROI goals
  • Optimize warehouse operations to support growing business, most notably in pick, pack and ship to support E-Commerce
  • Direct Asia-based sourcing and quality team to find new factories, manage current vendor base, and ensure product quality
  • Ensure purchasing and forecasting manage inventory and effectively purchase products to support our sales efforts
  • Develop and execute plans for warehouse expansion and cabinet assembly
  • Deliver financial goals through supply chain management

Qualifications:

  • Bachelor's degree required.  Master’s degree preferred.
  • 10+ years in operations with management experience
  • Excellent interpersonal and communication skills
  • International sourcing experience, ideally in China
  • Demonstrated leadership ability
  • Strong supply chain and financial acumen
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